Attract customers with an

easy returns procedure

As many as 76% of buyers who experienced a simple return procedure during their first purchase in a store admit that they would shop with the same seller again.

Narvar, Consumer Study 2020, State of Returns: New Expectations

Returning goods is

easier than ever

Furgonetka Returns is a free module for handling returns in an online store. You manage all returns, and your customers return their purchases instantly.

You:

A store with the Furgonetka logo above it

You integrate the store with Furgonetka

In just a few minutes, you connect your store on the e-commerce platform with our module. All you need is an account on Furgonetka.pl
Documents

You configure your returns settings

You configure returns settings, enable the module in the e-shop and generate a returns policy based on established rules
Connected chain links icon

You manage all returns

You provide customers with a link (e.g. in the footer) to return products, and then handle all returns in one system

Your customers:

An icon with a cursor selecting an item on the list

They select products to return

They log in to the system, return the entire order or only selected products. They have as many days to return as indicated in your returns policy
A shipment icon with a location tag in the background

They provide shipment details

They complete their address data "taken" from the order and provide information: shipping method, type of packaging and date of shipment
Fast moving shipment icon

They send the return to your store

They pack the return and hand it to the courier or send it to the point. The shipment goes to your store and you refund the customer for the return.

Discover

the benefits:

Completely free system

Returning purchases is a 100% free system. You do not pay for implementing or maintaining the tool in your online store.

Easy integration with e-commerce

You will quickly integrate the Furgonetka Returns module with popular store platforms. Setup takes minutes and does not require the help of a programmer.

A way to increase sales

Building a positive experience with an easy return procedure will make shoppers more trusting of your store, and as a result, they will be more willing and more likely to return to shop!

Monitoring of parcel statuses

In the system you will find the status of each return shipment. Returns can be labeled with, among other things: "The shipment has been shipped", "The shipment has arrived at the store", "Return paid".

Customized return settings

In the online panel, you will configure the settings for returns in your store. You will set, among other things, the return address, the time for withdrawal and the time for refund.

Returns management from A to Z

In the Furgonetka Returns system, you manage all returns - including accepting and rejecting returns, viewing shipment history, checking order details.

Ready return policy

Based on the configured settings, you will generate a ready-made return policy, where your customers will find the most important rules for the return procedure.

Easier communication with customers

With our module you will save time on exchanging emails or conversations with customers. All information is available in the system, which can be accessed by both parties.
Elegancko ubrany, zadowolony mężczyzna spoglądający na ekran telefonu

Offer customers

free returns

Nothing works for customers like free returns. With Furgonetka, you can think about providing free return shipments without spending a fortune on packages. Contact us to talk about the offer and available carriers
call us
tel.: 22 113 47 69
email us
działhandlowy@furgonetka.pl

Integrate your store

with Furgonetka Returns today!

Choose your platform and enjoy a simple shopping return procedure, gaining satisfied and loyal customers

Check out

and test

How will the customer make the return?

You will test the demo by entering any email address.
Ekran systemu zwrotów z listą produktów

How will you see the reported returns?

Ekran zwrotów z listą zgłoszonych zwrotów

What will you be able to configure?

Ekran zwrotów z integracjami sklepów

Let's talk

about returns

Do you like our online returns system? Leave us a contact for you - we'll give you a call.
The administrator of your personal data is Furgonetka Sp. z o.o. sp.k. based in Warsaw (registered office and mailing address: al. Księcia Józefa Poniatowskiego 1, 03-901 Warsaw). The Administrator...