The cost of shipping a pallet from Poland to Austria via Furgonetka depends on the pallet type, not its weight. Shipments are handled by DHL Freight, and the final rate is determined by four factors: the type of pallet (half-pallet, Euro-pallet, industrial pallet), the recipient's postal code in Austria, the address type (business or residential), and any selected additional services. You can check the current price in our calculator.

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What this means in practice:

• A Euro-pallet weighing 80 kg and one weighing 700 kg have the same base price — it is the pallet type that counts, not the weight.
• The recipient's postal code determines the zone — delivery to Vienna, Graz, or Linz may cost differently than delivery to the alpine western part of the country, such as Tyrol or Vorarlberg.
• Shipping to or from a residential address incurs a one-time surcharge (it does not double if both addresses are residential).
• Shipment insurance is optional and paid — you can cover goods up to 19,999 PLN.
• A vehicle with a tail lift is included in the service and is ordered automatically, without the need for a special request.

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You can ship a pallet to Austria via the Furgonetka.pl dashboard in four steps: select the pallet type and enter the recipient's postal code, order DHL Freight shipping, print the shipping label and attach it to the packed pallet, and a courier will collect it from your specified address. This is a door-to-door service available under a brokerage agreement.

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Step by step:

1. Get a quote — enter the pallet type (half-pallet, Euro pallet, industrial pallet) and the recipient's postal code in Austria. The price depends on the pallet type, not its weight.
2. Order the shipment — placing an order automatically schedules the courier pickup. There is no separate "order a courier" step.
3. Prepare the pallet — wrap the goods in stretch film, secure them with straps, and ensure nothing protrudes beyond the pallet's edges. You must provide the pallet yourself; the courier does not bring one.
4. Attach the shipping label to the outside of the shipment and hand the pallet over to the DHL Freight courier.

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What you should know before shipping:

• Enter a four-digit postal code, for example, 1010 for central Vienna.
• A vehicle with a tail lift is ordered automatically — you do not need to request this or select anything extra in the form. A loading ramp at the sender's location is not required.
• Shipping to or from a private address incurs a one-time surcharge.
• Insurance for goods up to 19,999 PLN is optional — this service does not include free insurance.
• Shipment redirection is possible at any stage of transport, but only within Austria and subject to an individual quote.

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You can ship a half-pallet (80 × 60 cm), a Euro-pallet (120 × 80 cm), or an industrial pallet (120 × 100 cm) to Austria, with a maximum weight of 750 kg and a maximum height of 210 cm — both parameters include the pallet itself. A single order can include multiple pallets of the same type.

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Available pallet types and quantity limits per shipment:

• Half-pallet — 80 × 60 cm — maximum of 5 units per shipment.
• Euro-pallet (EPAL) — 120 × 80 cm — maximum of 5 units per shipment.
• Industrial pallet — 120 × 100 cm — maximum of 4 units per shipment.

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Other rules:

• Maximum weight per pallet, including the pallet: 750 kg. Maximum height: 210 cm.
• Maximum actual weight of the entire multi-pallet shipment: 2500 kg.
• You cannot mix different types of pallets in a single order — all pallets in a shipment must be of the same type.
• Goods must not overhang or extend beyond the edges of the pallet — overhanging cartons lose more than 30% of their structural strength.
• The top surface of the shipment must be flat; stacking in a pyramid shape puts the goods at risk of damage and delays.
• The pallet must be wrapped in stretch film and secured with straps; attach the shipping label to the outside, never inside the load.
• The courier does not provide pallets — the sender must supply them independently.

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Shipments packed inconsistently with these guidelines may be repriced by the carrier according to the Road Freight Standard offer.

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No. Austria is a member of the European Union, so a pallet sent from Poland is not subject to customs clearance or duties — goods move within the EU single market. You do not need to prepare a customs declaration, export declaration, or pay customs duties. The entire route — through the Czech Republic or Slovakia — passes through Schengen Area countries, so there are no border checks at any point.

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Documents worth preparing when shipping to Austria:

• Waybill — generated in the Furgonetka.pl panel and attached to the pallet before the courier arrives.
• Commercial invoice — included with the goods for B2B shipments; also useful in the event of a claim.
• Recipient's EU VAT number — the Austrian UID-Nummer. Note the format: Austrian numbers start with ATU, followed by eight characters. The letter "U" is part of the number, not a typo.
• Proof of delivery — for intra-Community supply of goods (ICS), tax authorities may require proof that the goods reached Austria.

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Austria uses the euro and has no territories with separate customs or tax status — the entire country is settled in the same way.

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International pallet shipping with DHL Freight is available under a brokerage agreement — this is the standard model for regular business pallet shipments.

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