Do you have an online store? Add Returns

in 2 steps

Provide your customers with the opportunity to return purchases online - free of charge and without the help of a developer. One link is enough.

Step 1: Create and copy your link

Enter the address of your store in the box below, then click “Generate link” and copy it.

New EU rules from 2026

From June 19, 2026, all online stores in the European Union will have to provide customers with the option to withdraw from the contract online — via a visible and active link or button.

What is included in Directive (EU) 2023/2673?

The new regulations require stores to:

providing an online opt-out function, e.g. via a visible link or button on the website

easy access for 14 days from the moment of purchase

automatic confirmation, e.g. email to the customer after the return is requested

This means that the customer no longer has to write a message or look for a form in the terms and conditions - just click on the link.

Simple solution from Furgonetka

Furgonetka.pl provides a ready-made free solution in the form of a link that automatically redirects customers to the Furgonetka Return form. As a result, your store immediately meets the requirements of the new directive. Using the link does not even require you to create an account on Furgonetka.pl.

A smiling man with his hands behind his head sits at a desk with illustrated drawings of a laptop, tablet, and parcel. In the background, graphic icons of packages and returns.
A smiling man in business attire holding a smartphone. Around him are illustrated return parcel icons and a blue symbol of a shopping bag with a return arrow, symbolizing handling product returns via mobile.

Need a

comprehensive

solution?

If you want the entire process – from application to shipping – to be fully integrated into your store, you can link it to the Furgonetka for free. Check Fast Returns from Furgonetka.pl.
Learn more