You price and book the shipment, we deliver

Integrate your store

 with Furgonetka

Have an online store? Connect it to Furgonetka and access free e-commerce tools. We work with most store platforms and marketplaces.

A new dimension of delivery!

Don't know the address? No problem. The recipient picks the location, and you ship without the hassle.
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A man in a black jacket and navy cap holding a package while looking at his phone stands back-to-back with a smiling woman in a light blue shirt looking at her phone, with colorful icons of a phone, stopwatch, running figure, and package around them on a light blue abstract background.

How does

it work?

From listing to pickup in 4 simple steps:

Describe your load

Enter what, from where, to where, and when. Add a photo – it helps with pricing and makes your listing stand out.

Collect offers

Hundreds of carriers see your listing. The mobile app instantly notifies you of every new message.

Negotiate and choose

Compare prices, check reviews, agree on terms. No pressure – pick the offer that works for you, or don't pick any.

Done!

Accept the best offer with one click. You get all the carrier's details and hand over the load.

Frequently

asked questions

Is posting a listing really free?

Yes, it's completely free – no matter how many you publish. You only pay for the transport, in whatever way you agree with the carrier in your listing.

Can I ship a truly unusual load with no weight limits?

Yes. The exchange is made exactly for loads that standard courier companies won't handle. There are no weight or size restrictions, and no rigid packaging standards.

How quickly will I get my first offer?

You can receive your first message or offer within a minute of posting your listing. Hundreds of transport companies are constantly browsing jobs on the Exchange, so it's worth waiting a bit for the best proposals.

How do I contact a carrier?

In your listing you'll find a "Messages" section – this is where you agree on the terms and cost of the job with carriers before accepting the best offer. Once you choose a carrier, you'll immediately receive their business and contact details.

How do I know if a carrier is trustworthy?

Furgonetka verifies every carrier's business registration and activity. And the reviews you see next to a carrier's name come exclusively from people who have actually used their services.

What if none of the offers suit me?

Negotiate – you can agree on the price and terms individually with each carrier. You also don't have to accept any offer if none of them work for you.

Enter your store and email

Type in your store's address and the email from your order. Our system will automatically find the return shipping address – you don't need to know it.

Fill in the form and pay for the shipment

Enter your order number and specify what you're returning. Choose a courier and drop-off method. You can ship with a code (no printer needed) or with a label sent to your email.

Ship and forget

Hand the parcel to the courier or drop it off at a pickup point. We automatically send the return confirmation to the store on your behalf. All you wait for is the notification from your bank.

Your return

is in professional hands

1,9M

customers have trusted Furgonetka

218K

businesses use our services

15 years

of logistics experience

6

courier companies
FedExInPostDHLDPDPocztexGLS

Running an online store?

Take care of your customers' returns.

One link – and your store is compliant with the upcoming directive. No developer needed, free of charge.
Find out what EU Directive 2023/2673 is
Time left until EU Directive
2023/2673 takes effect:
00 dni
(19.06.2026)
Implement now

Two ways

to implement:

Quick start · 2 minutes

Your store handles returns. Starting today.

One link. Paste it in your online store – your business is already directive-compliant.

Zero configuration – works from the first minute

No developer, no platform integration

Free – always

Where you can place it:

In the post-purchase email

On your store's website (returns, footer)

In the customer account area after login

In customer support (chat, helpdesk)

Start in 2 minutes
Full integration · 15–20 min

Set up returns your way

Your brand, full control, one dashboard for all returns.

Connect your account to Furgonetka

Configure 6 parameters for your store

Pickup address

Return policy

Non-returnable products

Return period

Store logo

Free returns

Manage all returns in one dashboard

Requires a Furgonetka.pl account. Setup takes approx. 15–20 minutes.
Connect Furgonetka account

Frequently

asked questions

Can I return purchases from any online store?

Yes – we handle returns to tens of thousands of online stores in Poland. Just enter the store's URL or name.

Do I need a printer to print the return label?

No – in the return form you can select the "I don't want to print documents" option, and the system will automatically show you only the couriers that offer label-free returns, such as InPost, DPD, FedEx or DHL.

Do I need to fill out a return form for the store?

No – Furgonetka automatically sends an electronic return confirmation to the store on your behalf. You don't need to print or send anything.

How long does the store have to refund my money?

An online store has up to 14 days to issue a refund from the moment you notify them of your intention to return. This period may be extended until the returned product reaches the warehouse. In practice, however, funds typically return to the customer's account much faster – within 2–5 business days.

Which stores do you support?

We handle returns to tens of thousands of online stores in Poland – and that number keeps growing. If a store isn't on the list yet, enter its address and we'll check what's possible.

Find parcel points and parcel lockers

near you on the map

Ship more, pay less

For customers shipping larger volumes, we prepare special offers. Contact us to find out more!

By clicking "Send your contact details" you consent to being contacted by Furgonetka regarding the preparation of an individual pricing offer for regular shipments. The controller of your personal data is Furgonetka sp. z o.o. sp.k. Your data will be processed for the purpose stated in the consent.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal. You also have the right to request access to your personal data, its rectification, erasure, portability, and to lodge a complaint with a supervisory authority. More information in

Privacy Policy

.

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