All returns in one place

We have created a simple and free online return management system which guarantees full automation of operations. Thanks to the module for returning purchases, you will gain control over each returned product - both from the level of the customer and the owner of the online store.

Easy return for you or your business

Returning online purchases has never been so quick and hassle-free.

Individual customer

Do you like shopping online, but you are not always lucky with the products you buy?

You no longer have to stand in long queues at the post office or go to a stationary shop to return what you don't want. Return ordered products online quickly and safely.

Try a shopping return

E-commerce

Do you run an online store and you want to improve the process of returning products to yourself and your customers?

You no longer have to check and process each return individually by contacting customers by e-mail. Conveniently manage all returns through the free online system.

Try a shopping return

How it's working?

Purchase return is an intuitive tool that, as a result of quick integration, becomes part of the structure of the online store. The subpage /zwrot takes the customer to a simple form where he can return the purchased products in a few steps.

  • The user logs in to the purchase return panel, where he can find all his orders.

  • After logging in, he chooses the products he wants to return. He has min. 14 days (the withdrawal time is specified by the shop).

  • In a simple form, the user specifies the details of the shipment, including packaging and delivery option. He pays for the return shipment or he uses the free return.

  • The customer hands over the package to the courier or takes the package to the point of dispatch. You will receive your money back within 14 days.

What distinguishes return purchases?

  • Easy-to-use system

    Our module for returning purchases will not cause you any difficulties. The system is very easy to use, the same from the customer's perspective as on the side of the online store. After logging in to the panel, you will see, among others the amount of individual returns, the status of all returns and comments on orders.

  • Easy return procedure

    If you are a customer of an online store, you can send the package with the returned product in 4 simple steps. Quickly and conveniently - even without leaving your home. If you are an e-commerce owner, you will receive information about each return and in a few clicks you will accept or reject the product back.

  • Fast and transparent payment refund

    Thanks to the purchase refund module, you can be sure that the funds for the returned product will be paid out within 14 days. The money is transferred in the same form as the payment for making the purchase. The customer will be informed about the transfer by e-mail.

  • Convenient option to track returns

    From the level of the returns panel, you can monitor what is happening with the returned package. In the list of all returns, you will find the status of each shipment. The view is available in both the Customer version for the store and the business version.

  • Safety at every stage

    With our solution, you are guaranteed a safe return of the product from start to finish. All information is in the system and is visible to both sides of the process.

Where does the idea for return of purchases come from?

At Furgonetka, we try to make the life of e-commerce users as easy as possible. The return of your purchases is another step to save you time and your nerves. We want online shopping to be as easy as sending parcels, and we would like fast returns to become a permanent element of customer’s and online shop owner’s awareness.

Online purchase returns with Furgonetka are:

  • Experience

    Over a decade ago, we established the Furgonetka.pl website, which we are constantly developing, providing cheap and fast courier services. In the meantime, we have also launched the Furgonetka Giełda platform for transporting non-standard parcels and a network of convenient points for sending and collecting parcels - Furgonetka Punkt.

  • Expert help

    Our team consists of over 100 specialists in their fields. Thanks to this, we can offer you constant support at every stage of the return system service. We will answer your questions and help you overcome any adversity to make online returns as convenient and quick as possible.

  • Modern technologies

    By implementing internet projects, we have been providing unique technological solutions for years. As a result, we allow you to automate a number of processes in logistics and e-commerce. We focus on easy integration, a transparent system and the availability of many tools in one place.

Let's talk about returns

Do you like our idea of improving online returns and want to see how it works in practice? Or maybe you want /zwrot to become part of your online store?

Contact us for help using the contact form.

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